Document Handling Cases

In October 20, 2001, the Qiongzhou bridge construction headquarters of Hainan Province, the key project of H Province, issued a letter to the H provincial power company on the heightening of the high voltage line across Qiongzhou bridge, which required that the Qiongzhou bridge high voltage line of Hainan should be completed at the end of 2001.

Such a document, which completed the pfer of high voltage lines at the end of that year, has undergone 7 rounds between provincial governments and enterprises, and it has lasted 334 days to complete "official travel".

Wen first came to the H provincial power company and the H City Power Supply Bureau and the H City Planning Bureau for 77 days; the Municipal Planning Bureau reported to the municipal government for 33 days; returned to the Municipal Planning Bureau within 55 days of the "travel" within the municipal government; returned to the H power company within 21 days of the "shock" within the Municipal Planning Bureau, and returned to the H Planning Bureau on the 70 day of the "slowdown in operation". The relevant departments of the bureau also reported 3 times to the reporting unit about the material "tossing" for 51 days, during which the chief of charge went to Lanzhou for leave. On the condition that the H municipal government carried out the rectification of government affairs, such a piece was "traveling" for 27 days, and finally the "provisional planning permit" was issued by the H City Planning Bureau. It is reported that

After more than 300 days of waiting, the superior department of Qiongzhou bridge construction headquarters of Hainan Province, director of Communications Department of H Province, learned that the license was finally wholesale and personally sent to H City Planning Bureau, please fax it to the provincial department.

Unexpectedly, the "bad luck" permit was sent to the fax party after it was not sent to the public, and the receiver's work attitude was "ignored" for 1 days.

Case reference: China News Agency, Haikou, September 24, 2001.

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[problem discussion]

1. this document travel is mainly reflected.

2. how to streamline the principle of efficiency in designing the document flow?

This case involves

(1) there are mainly disadvantages in handling case documents.

First, the division of responsibilities between departments and units at various levels is not clear, and the staffs lack strong sense of responsibility and professionalism. In the text, they blame each other on their responsibilities and allow the official documents to travel and shock in departments, and delay the opportunity to do the writing. Two, they are unscientific in design, uncertain in handling time limits, and lack of supervisory feedback functions in writing. They can not monitor the processing speed and quality, such as internal and external promotion. Three, office means are backward, and modern office technology has not been fully utilized to improve efficiency.

(two) document processing must reflect the principle of streamlining and efficiency.

With the quickening pace of social development, the streamlining of official document processing requires improvement of process design, simplification of operation, trial procedures and procedures; efficient requirements for timely writing, strengthening supervision and inspection, and speeding up the operation of official documents.

First, we should simplify the procedures and procedures for writing documents.

In order to improve the efficiency of official document processing, it is necessary to distinguish responsibilities between departments and departments, and make scientific design and combination of writing links and procedures.

Secondly, we should define the time limit for writing.

That is to say, stipulate the time of each specific work link, so as to carry out effective investigation and supervision, and ensure the overall efficiency of document processing.

The project involved in this case is scheduled to be completed at the end of the year, and the construction period is very intense. This is a matter that must be taken into account in the process of official document processing. It should be expedited and expedited promptly. Instead of allowing the document to travel in various departments at random, the permit will be granted within a year, and it should not appear in the "shock" for 21 days in the H City Planning Bureau.

Finally, modern office means should be adopted.

To speed up writing, we must make use of modern means of communication, information technology and equipment. If we can communicate directly with e-mail, telephone, fax, etc., we should reduce or cancel the use of paper documents and articles. We can not use public telephone conferences and other ways to know things. We should not let the public pass in the internal order.