Pay Attention To Communication Etiquette And Skills

Or to communicate face to face, each other needs to be addressed each other, which produces the etiquette requirement on appellation.

In fact, it is not.

If we first make the other party unhappy in terms of appellation, then the next communication will be difficult to produce positive interaction.

Therefore, sales personnel must be familiar with the etiquette in terms of addressing when communicating with customers.

It may seem like a trivial matter to read a wrong or miswritten customer's name, but it will make the whole communication atmosphere very awkward.

If the name of the customer printed on the customer's card is not certain, then it is polite to ask the client directly, rather than take it for granted.

When a representative walked into an old client company, he saw a middle-aged fifty person in his client's office.

At that time, people in the office called the middle-aged man "Lao Du", and other customers thought that the sales representative had never seen him before, so when he was offering a cigarette to the "Lao Du", the sales representative said half and half jokingly, "Comrade Lao is actually not old."

The list is too young for the sake of! "

Later, the sales representative realized that the old duo was a department manager dug from the field by the client company, because he was very different from other department managers, so he was called "Lao Du".

Although such a call would not embarrass Lao Du, the sales representative's words touched his sensitive nerve.

When sales representatives introduce their customers to others or communicate with customers, they should also pay attention to the following questions on the basis of clarified the duties and titles of customers.

Sometimes a client may be in many positions. The wisest way to do that is to use the most respected name of the other person, that is, to choose a higher form of address.

If the customer you are communicating with is in a deputy position, you can remove the word "Vice" most of the time unless the customer puts special emphasis on it.

Using handshake to convey respect to customers and attract customers' attention and goodwill are the ways that most top salesmen often use.

To do this, salesmen need to pay attention to the following points:

If you shake hands with customers with too serious, indifference, perfunctory or lack of confidence, customers will think you are not respectful or interested in them.

If you are faced with a heterosexual customer, the handshake time will be relatively shortened. If you are facing a same-sex customer, you can hold hands for a long time in order to express your enthusiasm, but not too long, and the handshake must be moderate.

As a male salesperson, if the other side is a female customer, we need to pay attention to three points: first, only hold the front part of the female customer's hand; second, the handshake time should not be too long; third, the handshake must be light.

If you don't pay attention to the fastidious use of business cards, the business card that could have played the role of "self extension" might become a thick wall between you and your customers.

And when customers receive business cards, some sales representatives do not pay attention to etiquette often makes customers feel very dissatisfied.

The use of business cards is subtle, but good customer relationships are often subtly reflected in these details.

Do not rush into your wallet without looking or watching, and do not damage, dirty or casually modify customer card.

For example, if there is a district code before the company's telephone number printed on the customer's business card, if not, then it is very likely that they usually only act in this area; if the customer's telephone number has area code before, but there is no "86", which represents our country's International toll area code, it shows that most of the customers' business contacts belong to the domestic scope.

This is mainly aimed at those salesmen who have several positions.

If you have many titles, you may wish to print several business cards and choose different business cards for different customers.

This is not only convenient to find when you need it, but also makes your card folder more neat and effective.

For example, if we know that the customers are the Hui people, we should try not to mention what they are particularly taboo about when they talk.

Do not focus on the conversation with you or your product unless the client is willing to do so.

At this point, the salesperson must set his / her position correctly, that is, to define his role and action goal to meet the needs of the customers and provide the most satisfactory products or services to the customers.

For example, when you invite a customer to dinner, you should first ask the customer for advice, what he likes and what he doesn't like.