Learn To Use The Office Phone System.

If you are asked to answer the phone, whether it's an occasional part or part of your job, don't complain.

As far as possible, ask the phone users what they need to help, usually they will be the customers of the company.

How to answer complaints and complaints from customers is very important.

Ask him if he wants to leave a message and record carefully, which is a form of respect for people.

Taking time to confirm the spelling of the other person's name and his phone number will leave a good impression on the other party, rather than objectionable.

Never say "I don't know" to anyone who calls.

Instead, try to give each other a reply, or tell him that you will find someone to discuss it immediately.

Then, you should give him a reply as quickly as possible.

Anyway, don't give the phone to someone you think may know the answer.

Once you have met the problem that you need to solve, you will be held responsible until the problem is answered or answered.

Stalling procrastination will only leave you with a bad image.

If you answer him for a long time, you should ask her to put down the phone and say that you will call him back.

Remember, if you ask your partner not to hang up, you should tell her first.

If the request made by the other party is indifferent or excessive to you or the company, do not naturally say, "no, we will not be satisfied with your request."

You should say, "I'm not sure about that. I'll make sure I call you again, OK?"

Even if the answer is still "NO", customers will think you have done your best.